William Wallace

Technical Support

CloseDescription:

•Resolving issues related to Virtual Private Networking. •Configuring local and network printers. •Resolving any kind of issues related to wireless and wired networks. •Windows XP, Windows 98, Windows 2000, Vista. •Resolving Internet connectivity related issues using DSL, Cable and Dial up. •Resolving issues with email clients like Outlook Express, MS Outlook, Lotus etc

CloseDegrees and Qualifications:

Pursuing Masters in Communication Engineering at Napier University, Edinburgh.

CloseExperience:

1) Organization- IBM Pvt Ltd Designation- Senior Technical Support Analyst •Worked with IBM and as a contractor for the worlds largest Telecommunications and ISP AT & T. •Providing support to the corporate employees of AT & T. •Working on the Active Directory to grant administrative rights for the employees, on their laptops. •Configuring Microsoft Exchange Servers and resolving issues with MS Outlook. •Resolving any kind of issues related to Virtual Private Networking. •Configuring the laptops and adding them on to a domain. •Configuring local and network printers. •Resolving any kind of issues related to wireless and wired networks. •Worked on Windows XP, Windows 98, Windows 2000, Vista.

2) Organization – Knoah Solutions Pvt Ltd Designation- Technical Support Executive

•Providing technical support for one of the largest ISP’s, EARTHLINK in US of A. •Resolving Internet connectivity related issues using DSL, Cable and Dial up. •Worked on Windows XP, Windows 98, Windows 2000, Mac OS. •Hands on experience in resolving issues with email clients like Outlook Express, MS Outlook, Lotus etc •Working on remote desktops. •Involved in training & organizing team.

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Website:
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Languages: ENGLISH

Media: Audio Call, Video Call

Local Time: (GMT+00:00) February 19, 2018, 11:39PM

Location: Edinburgh, Scotland  (Find on Google Maps)

Last seen: more than a month ago

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