Michael Nikischer



I have over 15 years in the technical support field. My job is to solve every problem I get, so if you have a problem with anything computer or application related, let me know, I can help!

CloseDegrees and Qualifications:

Network Operating Systems: Windows NT, Windows 2000/2003 Server, Redhat, Fedora Core 2-5, SuSE 10.1, Knoppix, Auditor. VMwareMicrosoft Office Applications: Word, Excel, Access and PowerPoint,PageMaker, Outlook. Internet: Active Directory, TCP/IP(MICROSOFT), IPX/<acronym title="NOVELL">SPX</acronym>, DNS, WINS, DHCP, VPN, RAS, Firewall Security, and Mail Exchange, LAN/WAN Technology. Basic Linux/Unix installation and administration skills. Basic Understanding of Windows File Systems, configuring IIS, JBOSS, Apache, File permissions and Disk management. Media: Adobe CS3 and CS4 – Premiere, After Effects. Sony Vegas. FL Studios. YouTube, Multiple Video Format/Codec knowledge. Basic professional understanding of video standards such as NTSC and PAL, frames and fields, and frame rate and basic video signals such as composite, S-video, Component, SDI and DV. Basic understanding of broadcast digital video formats and compression such as Standard Definition, High Definition, MPEG-2.


PRODUCTIVITY ASSOCIATES INC. Dec 2005 – Present Level 2 helpdesk technician. Provide clients with PC/laptop technical support, network issues(routing protocols, switch management), exchange issues, hardware issues, general software support for Microsoft office applications to client specific software. Quality Control Manager for graveyard shift, responsible for proper documentation of all issues as well as routing information needed to resolve tier 2-3 issues. WEBSOLUTIONS – BEARSWAMP WIRELESS 2002-2003 Responsible for customer upkeep and following directions from lead technician on-site. Responsible for switch management for customers as well as adding and subtracting proper DNS entries for our DNS servers. Helped with implementation of t-1 and t-3 circuits coming in, and their location in our CISCO routers.

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Languages: English

Media: Audio Call, Video Call

Local Time: (GMT-08:00) May 27, 2020, 09:58PM

Location: San Diego, CA  (Find on Google Maps)

Last seen: more than a month ago

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